Frequently Asked Questions

Unclaimed money or lost money is a term used to describe funds that have been unable to be returned to the entity they belong to. It's easy to end up with lost funds — even the best kept records can sometimes miss something. Have you ever moved house or opened a new bank account? Chances are you could have money owing to you.

Once the firm you were dealing with has made a reasonable effort to reunite the entity with their lost funds, they are then expected to transfer those funds to the Government, where it waits until the entity steps forward to redeem it. The Australian Government is currently sitting on almost $10 BILLION worth of lost money!

It's our job to track down people with money owing to them. We use a range of methods to get in contact with you — all of which are legal and ethical. We respect your privacy and only use the details given to us by Government entities in attempts to reunite you with your lost money. We believe people should be given the chance to claim it back.

It is difficult to put an exact time frame on the claim process as we are dealing with busy Government departments, and as such, we often have to wait days for a reply. As soon as we hear back from them, we get in touch with you as soon as possible to let you know.

Not everyone wants to claim their lost funds for whatever reason. We offer a service which involves donating your funds to a charity of your choice. Not only is this a feel-good exercise for us, but it is often quite satisfying for our clients, knowing that the funds they didn't want went to a good cause.

Our service does not involve any upfront fees or payments, so you don't have to worry about payments you can't afford. Our fee will vary depending on the amount that needs refunding. You will not have to pay a cent until your money is fully refunded. We don't get paid unless you do — this minimises your risk and ensures you aren't hit with fees you cannot afford.

Can and should are two very different words. Just as you wouldn't represent yourself in court, you shouldn't try to claim lost money yourself unless you have the knowledge to do it correctly. If handled incorrectly, your money can end up in all kinds of trouble. It is better to get it done right with the professional assistance of our experienced refund consultants.

Government departments often require more identification once the claim has been submitted. Please understand that this is normal and that we endeavour to ensure that your claim is processed as swiftly as possible while adhering to Government department specifications and requirements.